Booking Terms

Booking Confirmation

• All bookings must be confirmed in writing through email or our online booking platform.
• Bookings are subject to availability, and confirmation is only guaranteed upon receipt of a deposit or full payment as per our payment policy.

Documentation Requirements

• Patients are required to provide valid medical records, personal identification, passport, and any other documents necessary for coordinating medical treatments.

Amendments

• Requests for changes to the booking (e.g., dates, services, or accommodations) must be made at least 14 days prior to the scheduled date.
• Amendments are subject to availability and may incur additional charges.

Cancellation Policy

Cancellation Timeline

• 14 days or more: Eligible for a full refund minus a processing fee.
• 7–13 days: Subject to a 50% cancellation fee.
• Less than 7 days: Non-refundable.

Exceptional Circumstances

• In cases of medical emergencies or unavoidable situations, a partial refund or rescheduling may be considered on a case-by-case basis with appropriate documentation.

Refund Processing

• Refunds will be processed within 14 business days to the original payment method used.

Payment Policy

Deposit and Full Payment

• A non-refundable deposit of 30% of the total cost is required to confirm bookings.
• The remaining balance must be paid at least 7 days prior to the scheduled arrival date.

Accepted Payment Methods

• Payments can be made via bank transfer, credit/debit card, or approved digital payment platforms.

Currency and Additional Charges

• All payments are to be made in USD or LKR (Sri Lankan Rupees). Exchange rate fluctuations may apply.
• Any bank or transaction fees are the responsibility of the client.

Failure to Pay

• Failure to make full payment within the stipulated time may result in booking cancellation without refund.

Patient Confidentiality

Code of Conduct